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Competition in the travel industry becomes more intense every year. The Internet has given consumers greater power and more options when choosing where to spend their vacations. Consumer surveys indicate as many as 90% of guests look on the Internet when planning vacations, checking on average, 3-5 web sites.
Today’s traveler is value-conscious and determined to find the best deal for the money. As travelers become more knowledgeable, their expectations increase. It is important to know where you stand in terms of competition for more efficient planning and budgeting. A disappointing experience can reflect on the entire resort.
Our rating system relieves reservationists and other staff members from having to make subjective judgments concerning the quality of the accommodations when dealing with prospective guests. When the rating results are publicized, guests have more confidence when making reservations and trust the management company’s commitment to providing quality vacation rental properties.
We understand that every resort has a unique character. Location, market, and property age, are just some of the factors taken into consideration when preparing our evaluations and reports. We realize that most resorts offer a range of properties, which can be beneficial to guests selecting the vacation rental that best fits their budget and expectations.
The criteria for our evaluations are based on accepted standards and practices in the industry. We grade properties from the guests’ point of view and offer recommendations for improvements based on similar resort properties. We give careful consideration to current furnishing trends in the hospitality industry, the overall décor, and the quality of the furnishings.